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We booked a 11 day family holiday through One Nation, starting in Istanbul, covering Pamukkale, Antalya and Cappadocia.
One Nation were very responsive throughout the booking process, either by email or by WhatsApp. However your face to face time with any particular agent might be limited, especially if you’re booking from outside of Turkey. They’ll email you an itinerary beforehand with the basic information however there are times when you find yourself wondering what the plan was (eg. I don’t have bus tickets or know where to buy them)… miraculously, out of nowhere, someone will pop up with the answers (eg. Just before I left, a random guy showed up at the hotel to give me the bus tickets!)
Besides this, the tour itself was great. The tourguides they work with are knowledgeable and friendly. Turkey is stunning and the choice of hotels is pretty good (apart from one hotel in Istanbul, which was a little dirty) but we messaged One Nation and they were really efficient in transferring us to a different place.
My one tip, if you take their 11 day package, is perhaps to feel free to adapt the tour and ask for more leisure days. The itinerary is packed and you find yourself a little exhausted! Regardless, it was a good family trip. Thanks for the smooth coordination, One Nation!